2 Best Appliance Repair in Horseheads, New York (2025 Guide)

Sears Appliance Repair received mixed reviews, ranging from highly satisfied customers who appreciated the technician's professionalism and thorough work to those experiencing issues with scheduling and communication. While some found their repairs resolved quickly and professionally, others faced delays and lack of clear communication from Sears Home Service, leading to frustration and inconvenience. The company seems to struggle with effective customer interaction methods, particularly for older generations accustomed to phone calls rather than text messages. Despite these challenges, there are still instances where the repair technicians provide excellent service and expertise.

Sears Appliance Repair received mixed reviews from customers. Some appreciated the friendly and knowledgeable technicians who resolved appliance issues promptly, such as Tracy, Daniel D., Tyler, and Eric, all earning five-star ratings for their service. However, there were also complaints about poor communication, excessive charges, scheduling conflicts, and unreliable service, as evidenced by reviews with lower star ratings. Overall, while some experiences were exceptional, the reliability of Sears Appliance Repair in terms of schedule adherence and customer support remains a concern for many customers.