2 Best Appliance Repair in Gurnee, Illinois

Description: Sears Appliance Repair offers varied experiences with technicians ranging from highly skilled and thorough to impersonal and quick to diagnose issues, often overshadowed by their frustratingly automated customer service system. Pricing can be steep, leading to significant out-of-pocket expenses for repairs, especially when aftermarket parts are more affordable. Customer satisfaction varies widely; some find their appointments handled professionally while others experience rushed services or miscommunication with technicians.

Description: Able Appliance Repair displayed professionalism with their courteous service that resolved an urgent appliance issue promptly. Their quick resolution and informative approach earned them multiple five-star ratings, including one from four years ago for handling future repairs efficiently and confidently. Another review highlighted their reliability by showing up on time for a washer repair without any prior communication, leading to a single-star rating, underscoring the importance of punctuality and customer expectations.